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FAQs & Documents

 

FAQs & Documents
 
 
 
 How can I get my student PIN? 
  • If you are a new student, contact the advisement’s office
  • If you are a returning student, contact your advisor
  • If you still can’t get your pin, contact CIT helpdesk
 How can I get my faculty or staff PIN & ID?
  • If you are a new employee, your PIN and ID will be created and emailed to you after you complete the paperwork with HR
  • If you are not a new employee, contact the CIT helpdesk
 Can’t log on the wildcat web?
  • Remember: The sign on is case sensitive
  • If you have been trying to log in more than 10 times, you have been disabled, contact CIT help desk
  • If you get error message such as “ page can’t be displayed”, the system is off line. Log back later.
 Forget my PIN?
  • Contact the CIT help desk
 Can’t see any student tabs
  • Contact the helpdesk. You are missing the student and advisee roles
 Can’t see courses I teach?
  • You have the wrong faculty ID number. Contact the Registrar office
 Can’t see some of my budgets?
  • You have not been given access to that budget.  Contact your supervisor to request access for you.
 How can I print to my office printer?
  • You need a printer set up. Contact  CIT help desk
 Why the printer does not print my report?
  • Check message on your spool files and answer
  • Printer may be ended. Call Help desk
 Why my report is not running?
  • Report selections may not be correct
  • Report job may be locked
  • You may not have access to files
  • If any, or all above scenarios are true, contact the help desk
 How can I have access to function (s) not in my menu?
  • Call the help desk with a request
 Can’t sign on to the iSeries?
  • If system tells you that you can’t sign on, you are disabled. Contact help desk
  • If can’t see sign on screen, the system is down. Log back later.
 How can my new hires get trained:
  • Check Administrative Computing web pages for training information
  • Contact the help desk