Ticket Refunds and Exchanges

Bethune-Cookman University policy prohibits refunds on tickets except in the case of an event cancellation. If you are unable to attend a Bethune-Cookman University event, you may donate your ticket(s) back to the Box Office, which will allow other patrons to purchase them and enjoy the event. The tickets must have been purchased through the Bethune-Cookman University on campus Box Office and must be returned at least 24 hours prior to the event. If the tickets were purchased over the phone or online via Ticketmaster then you must contact Ticketmaster, 1-800-745-3000.

Lost or misplaced tickets purchased from the on-campus Box Office will be only replaced on a case by case basis. Tickets purchased from the Bethune-Cookman University Box Office for any BCU event may be exchanged for another similar BCU event. Exchanges are available up to 24 hours before the performance, in person only at the on-campus Box Office. If the exchange is for a higher-priced ticket, you are responsible for the difference in cost.

Please note: The box office will not issue refunds for missed or partially missed performances. Please plan to arrive at least 30 minutes prior to an event’s published start time.  If you are granted a refund by the Box Office’s Directors then you only be refunded via card. The Bethune-Cookman University Box Office will not provide any cash refunds under any circumstance.

*Tickets purchased through third-party ticketing sites are not eligible for refunds or exchanges.

Groups of 15 or more are eligible for a discount depending on the event. All group tickets must be purchased together using one form of payment for every ticket included in the group. The Box Office will not block or hold seats for groups to make individual purchases out of. For more information, please contact the Box Office. Tickets may be purchased in person at the on-campus Box Office, or by calling 386-481-2465.

All tickets that are free to the students (included in tuition or thus paid for by supporting department within the University) are to be pick up at the location on the email sent to your BCU student email. For any events that have a cost for the students, tickets are available at the Box Office. BCU offers discounted tickets to our own students to many performances. Student tickets will vary in price depending on the event. Each student may pick up only one ticket per person, per performance with their valid Student ID. Tickets are subject to availability and may be limited for select events. Tickets may be purchased in person at the on-campus Box Office, by calling 386-481-2465.

Please note: must bring and show a valid students ID. No one Student may bring more than one individual Student ID to pick up tickets. Each Student is responsible for acquiring their own ticket.

Every patron, under the age of 2 years, must have a ticket for admission to Bethune-Cookman University events. Children’s tickets may be discounted, depending on the event.

If you opt to pick up your pre-purchased tickets at the Bethune-Cookman University Box Office please bring your valid photo ID and credit card.